Customer Success Manager

About the job

We're looking for a Customer Success Manager who will be responsible for building, managing, and growing customer relationships.

As a Customer Success Manager, you'll develop long-term partnerships with our customers and ensure they continue to get the most out of our platform.

You'll help onboard new customers and advise them on how to optimize their returns processes using Returnista's solutions. You'll also serve as the main point of contact for second-line customer support, identify growth opportunities within your customer portfolio, and proactively help customers achieve their goals.

Additionally, you'll act as the bridge between our customers and our Product team. You'll regularly collaborate with the team to translate customer feedback into new features and solutions.

About you

• You're outgoing, proactive, enthusiastic, and determined.

• You enjoy connecting with customers, both virtually and in person, and genuinely want to help them succeed.

• You like visiting customers and building relationships face-to-face.

• You're an excellent listener and a confident, persuasive presenter.

• You're ambitious, driven, and results-oriented.

• You're flexible and comfortable working independently.

• You have an interest in e-commerce and technology/SaaS.

• Previous experience in customer service or support is a plus.

Your responsibilities

• Build and maintain strong, long-term customer relationships.

• Proactively identify opportunities for growth within your customer portfolio.

• Collaborate cross-functionally with internal teams.

• Achieve commercial targets and contribute to business growth.

• Identify and report bugs, customer feedback, and opportunities for product improvements.

Requirements

• You're fluent in both Dutch and English, written and spoken.

• You have at least 3 years of experience in Customer Success or Account Management.

• You have completed a bachelor's or master's degree (HBO or WO equivalent).

• You're available to work full-time.

• You're comfortable working from our Amsterdam office four days a week, with Wednesdays as our designated work-from-home day.

What we offer

At Returnista, you'll join a friendly, ambitious team where you'll have the opportunity to make a real impact. You'll work with a diverse portfolio of e-commerce businesses and contribute to the continued growth of an innovative technology company.

We work with the latest Apple technology in a welcoming, informal office environment at a great location in Amsterdam.

We offer a competitive salary and attractive benefits, including:

• A personal training and development budget.

• The flexibility to occasionally take an afternoon off and enjoy the sunshine.

• Team parties, social events, and Friday drinks.

• Performance-based bonuses.

• A weekly group workout with a personal trainer every Tuesday at 12:00.

• An initial one-year contract, with the opportunity to transition to a permanent contract after your first year.

About Returnista

Returnista provides innovative solutions that help e-commerce businesses optimize their returns processes. We focus on retaining revenue, reducing returns, and easing the workload of customer service teams.

The returns process is often a source of frustration for both consumers and online retailers. At Returnista, we turn this pain point into an opportunity to create value. This makes our solutions particularly relevant in a rapidly growing e-commerce market.

We're constantly evolving and continuously introducing innovations that improve the returns experience. Our platform has a proven track record across multiple markets and is trusted by leading brands such as Steve Madden, MostWanted, and Filling Pieces.